Case Studies

Industries using our services

Weagle: Elevating Utility Customer Service

Challenges

Weagle aimed high with a groundbreaking utility product:
  • Rave Reviews: Our goal was a resounding customer response.
  • Feedback Hub: We wanted to hear, engage, and improve.
  • Trust and Loyalty: Building lasting bonds with our customers was paramount.

Solutions

Weagle's transformation journey with Salesforce:
  • In-Depth Analysis: Crafting tailored solutions for today and tomorrow.
  • Flexible Community: A dynamic hub aligning with industry trends.
  • Engagement Hub: Customers actively shaping our success.

Achievements

At Weagle, we measure success by results:
  • Streamlined Training: Empowering our team with Salesforce Community.
  • Efficient Support: Swiftly addressing customer queries and needs.
  • Transparency: Real-time visibility into grievances with Chatter.
  • Customized Excellence: A perfect fit for Weagle's unique needs.

Come Along on Weagle's Quest to Transform Utility Customer Service!

Contact Us

Weagle's Retail Revolution with Salesforce

Client Challenge

Weagle, a renowned retail brand, aimed to transform customer engagement and introduce self-service options.

Our Solutions

We partnered with Weagle to:
  • Implement Salesforce for streamlined processes.
  • Create an interactive self-service platform.

Achievements

Our collaboration led to:
  • Improved efficiency and reduced costs.
  • Increased customer engagement through self-service.
  • A unified platform for customer data and inquiries.
  • Enhanced user experience, boosting interaction.

Embark on Weagle's Mission to Innovate new customer experience in Retail.

Contact Us

Revolutionizing Hospitality: A CRM Success Story

We recently designed an end-user application that integrated Salesforce Community Cloud, Einstein Analytics, Service Cloud, and Sales Cloud, providing a win-win situation for both our staff and customers.

Client Overview

Our client, a major player in the hospitality industry, operates across Europe and the United States, serving a diverse customer base.

Client Challenges

Our client needed a unified platform for a 360-degree view of their customers, enabling:
  • Effortless customer communication.
  • Efficient data exchange among business units.
  • Centralized customer insights for sales analysis.
  • Collaboration among internal teams.

Our Solutions

We took a 'no customization' approach and implemented these solutions:
  • Enhanced the existing Salesforce platform for a robust B2B CRM solution.
  • Adapted Salesforce to changing supplier practices.
  • Restored management control over three months.
  • Leveraged a blend of local and international expertise.

Achievements

Our efforts resulted in:
  • A seamless CRM process.
  • Timely access to customer data.
  • Streamlined customer interactions.
  • Effortless collaboration among internal teams.

Join Weagle in Revolutionizing your CRM for Hospitality.

Contact Us

Driving Success: Transforming Automotive Sales with Salesforce

Weagle Cloud efficiently implemented Data Management, Service, and Sales Cloud, leveraging Salesforce features to meet the client's needs:

Client Overview

Our client, a global leader in automotive tech products and services, sought a transition to a sales-focused organization.

Challenges

  • Relying on Microsoft Outlook and Excel instead of a CRM platform.
  • Need for a robust business system.
  • Professional Salesforce implementation for efficient management.

Solutions

Weagle Cloud's approach:
  • Customized Salesforce with essential fields.
  • Integrated Salesforce with Microsoft Outlook and Excel via Data.com.
  • Provided comprehensive Salesforce training.

Achievements

Our results:
  • Customized Salesforce system.
  • Successful data transfer and synchronization.
  • Enhanced progress monitoring with intelligent Salesforce reports.
  • Streamlined business activities on a single platform.

Be Part of Weagle's Journey in elevating Automotive Industry.

Contact Us

Transforming Banking Technology with Weagle: Salesforce Success Story

Weagle revamped Salesforce Sales and Service Cloud for groundbreaking digitalization in B2B and B2C processes.

Client Overview

Our client, a global leader in banking and payment technology solutions, sought to elevate their Salesforce operations.

Challenges

The client relied on Salesforce for customer service across their organization, and they needed to:
  • Enhance customer-centricity and digital value in the redressal process.
  • Transition into a sales-focused company with better monitoring and reporting.
  • Streamline information flow across call centers, partner organizations, stores, and sales teams, all powered by Salesforce.

Our Solutions

Weagle collaborated closely with the client to meet their needs:
  • Clarified business requirements through extensive discussions.
  • Leveraged Salesforce Sales and Service Cloud to automate marketing and warehousing.
  • Customized Service Cloud for Email and SLA management.
  • Implemented enhanced communication channels between teams.

Achievements

Our efforts resulted in significant improvements:
  • Improved data flow among legal, customer onboarding, and sales teams.
  • Automation of the customer redressal process for rapid and efficient responses.
  • Adherence to and reinforcement of the client's security standards.
  • Organized contract management for understanding customer contractual obligations efficiently.

Embark on Weagle's Mission to Revolutionize Financial Services Customer Support!

Contact Us

Weagle optimized lead conversion and management through professional integration of Sales Cloud and CTI services.

Client Overview

Our client, a top 10 global pharmaceutical company, sought to enhance their Salesforce usage.

Challenges

The client aimed to:
  • Streamline customer representative data logging and territory allocation.
  • Identify opportunities for 15% TCO reduction.
  • Improve GP and practice database management.
  • Enhance call logging processes and performance tracking.

Our Solutions

Weagle's approach included:
  • Nationwide account allocation to representatives.
  • Restructuring the IT roadmap for better database management.
  • Implementing strategies for quick opportunity identification.
  • Achieving over 25% savings with consolidation, simplification, and allocation strategies.

Achievements

Our custom Salesforce solution addressed the client's needs:
  • Efficient management of practitioner, pharmacy, practice, and institution data.
  • Improved affiliate management for practitioners and institutions.
  • Territory-specific account allocation for sales representatives.
  • Enhanced call recording system for single and multiple attendees.
  • Streamlined representative expense management with approvalprocesses.

Be Part of Weagle's Journey to Innovate Customer Experience in Pharma!

Contact Us

Join us on a journey

Where we turn possibilities into realities, obstacles into stepping stones, and your vision into a success story.

Join Us

What customers say about us

Nonprofit Solutions

Other

The main scope of the project was to reduce the amount of paperwork and create a client database which allowed us to track and report on client progress, goals and outcomes. As a small charity with little technical knowledge, WEAGLE have been fantastically patient with us. They have been able to communicate with us in a way in which we can understand the potential of Salesforce, as well as enabling us to really get the best for our money. Their support and adaptability is something that has been very much appreciated. We look forward to working on further projects with them in the near future.
Sales Cloud, Customer 360 Platform, Experience Cloud, Multi-Cloud Integration

High Tech

We had very tight deadline and WEAGLE was able to meet it and advise on the whole architecture of our Salesforce implementation
Nonprofit Cloud

Nonprofit

The main scope of the project was to reduce the amount of paperwork and create a client database which allowed us to track and report on client progress, goals and outcomes. As a small charity with little technical knowledge, WEAGLE have been fantastically patient with us. They have been able to communicate with us in a way in which we can understand the potential of Salesforce, as well as enabling us to really get the best for our money. Their support and adaptability is something that has been very much appreciated. We look forward to working on further projects with them in the near future.
Service Cloud, Platform, Community Cloud

Travel, Transportation, and Hospitality

In this project we wanted to have an engagement app that our customers can use to communicate with their employees. WEAGLE scope, developed and maintained the solutions to the highest standards and provided us with the best support and the ability to enhance the platform and make it grow for our customers. We are using the chatter feed, the notifications, announcements, task and more to provide our customers the best solutions and with the help of WEAGLE we have achieved that
Sales Cloud, Service Cloud, Platform, Community Cloud

Travel, Transportation, and Hospitality

The scope of this project was to enabling single sign on between disparate applications. This was achieved by leveraging Salesforce's CIAM features and it also enabled user provisioning. A number of API's had to be created in order to provide the functionality required for user synchronisation by these systems. This is live and is supporting 250k MAU.
Service Cloud, Platform, Community Cloud

Travel, Transportation, and Hospitality

As part of an enhancement to a B2E app, an improved version of video streaming and image upload was required. Salesforce acted as the orchestrator handing the media files over to the correct storage mechanisms and ensure that security and access tokens are handled robustly. The project was completed successfully under very tight deadlines.
Community Cloud

Travel, Transportation, and Hospitality

This project comprised of updating and polishing the UI/UX design of the existing pages. It was a collaboration between Engineering and UX in order to establish what is possible as there were significant changes that needed to be made in order to comply with the updated branding. It also involved updating user journeys. The project was delivered on time.
Sales Cloud, Service Cloud, Platform, Community Cloud, Commerce Cloud Specialties

Travel, Transportation, and Hospitality

The project was complex and with a lot of moving parts and we needed someone that will create the Salesforce functionalities that will be stable, manageable and future proof. WEAGLE. Made this project easier to scope, advise and implemet it and helped us to get it over the finishing line.
Service Cloud, Platform

Travel, Transportation, and Hospitality

The project was complex and with a lot of moving parts and we needed someone that will create the Salesforce functionalities that will be stable, manageable and future proof. WEAGLE. Made this project easier to scope, advise and implemet it and helped us to get it over the finishing line.

Trusted by Leading Brands

Our Customers Showcase our Commitment to Excellence

contact & reach us!

We’re here to assist you with your IT needs and answer any questions you may have. Please don’t hesitate to reach out.

Contact Information

Email ID

info@weagle.co.uk

Call Us

+9876543210

Monday - Friday: 9:00 AM - 6:00 PM
Saturday - Sunday: Closed

Emergency Support

For urgent IT issues that require immediate assistance outside of business hours, please call our 24/7 emergency support line at +9876543210